Shipping & Returns

Shipping Policy

1. Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. Below is a guide:

Standard Shipping: 5-7 business days - $5.00
Express Shipping: 2-3 business days - $15.0 0
Overnight Shipping: 1-2 business days - $25.00

Free standard shipping on all orders over $50.

3. International Shipping
We offer international shipping to select countries. Shipping charges and delivery times vary by location and will be calculated at checkout. Please note that customs duties, taxes, and additional fees may apply for international orders.

4. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package.

5. Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, and certain international locations due to carrier limitations.

Dropshipping Policy

1. Order Processing Time
Orders are typically processed within 1-3 business days after receiving your order confirmation email. Our team works directly with suppliers to ensure orders are fulfilled as quickly as possible, but processing times may vary depending on supplier response times.

2. Shipping & Delivery
Shipping times vary depending on the supplier’s location and the destination country. Estimated delivery times are:

Domestic Orders: 7-14 business days
International Orders: 10-25 business days

Please note that orders shipped from multiple suppliers may arrive in separate packages.

3. Tracking Information
Once your order has shipped, we will send you a tracking number (when available) via email. Tracking information might take 2-5 business days to update, especially for international orders.

4. Shipping Fees & Taxes
Shipping fees are calculated at checkout based on destination and package weight. Import duties, taxes, and additional charges may apply for international orders. These charges are the responsibility of the customer and will not be covered by our store.

Returns & Refunds

Eligibility for Returns
Since we work with multiple suppliers, return policies may vary by product. To initiate a return, contact our customer service team by email within 30 days of receiving the item. We will guide you through the return process.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival. In some cases, items may need to be returned directly to the supplier.

Refund Processing
Refunds are processed once the returned item is received and inspected. Depending on the supplier, refund processing may take 5-10 business days. Original shipping costs are non-refundable.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will work with the supplier to send a replacement or issue a refund at no extra cost to you.

7. Order Cancellations
Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee cancellation as items may already be in the shipping process.

8. Customer Service
For questions or assistance with your order, our customer service team is here to help. Reach us by mail or +1-443-430-0204. Please include your order number and any relevant details to expedite support.

Returns Policy

1. Return Period
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items (e.g., custom items) are exempt from being returned.

3. Process for Returns
To initiate a return, please contact our customer service team by mail. They will guide you through the process. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

4. Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-10 business days.

5. Exchanges
If you need to exchange an item, please contact us within 30 days of purchase. Once we receive the original item, we will ship the replacement. Shipping fees may apply.